Service and Response

Our 24 hour, 7 day service number is (02) 9756 6577. For after hour’s service calls, our system works as follows:

Dialling (02) 9756 6577 will divert to “3 paging service” …… operator will answer “Tri Tech Refrigeration, do you require after hours service?” …… please provide company name, contact name and contact phone number.  Our “On Call” technician will contact the client within 15 minutes.

To ensure we respond promptly, two paging signals are sent out; one to the “On Call” technician and one to the backup pager.  If a second page is sent out after the 15 minute period, the manager will contact the technician to ascertain that they have received the call and responded.  If the technician is unable to respond, the manager will arrange a back up technician to respond and advise the client of these arrangements.  As a further level of back up, telephone listings of the directors and service manager can be issued to the client.